Privacy policy
Effective Date: 29 April 2026 | Last Updated: 29 April 2026
The Short Version: We respect your data as much as we respect your health. We use it to ship your orders and improve the site, and we will never sell it to third-party brokers.
Parkinson's Market ("we," "us," "our") operates parkinsonsmarket.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.
We are committed to protecting your privacy in compliance with applicable privacy laws in the United States (including the California Consumer Privacy Act), Canada (PIPEDA and CASL), and Australia (Privacy Act 1988).
By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our website. While we do not collect formal medical records, your interaction with our site may imply an interest in Parkinson’s-related health information.
Questions? Contact us at privacy@parkinsonsmarket.com.
1. Information We Collect
Information You Provide Directly
• Name, email address, billing address, and shipping address
• Payment information is processed securely by Shopify Payments; we do not store credit card numbers on our servers
• Account credentials if you create a Parkinson's Market account
• Messages sent through our contact form or customer support email
• Product reviews and community forum posts
Information Collected Automatically
• Device type, browser, and operating system
• IP address and approximate geographic location
• Pages visited, links clicked, and time spent on the site
• Referring website or search terms
• Cookie and tracking data (see Section 5)
Information from Third Parties
• Order and shipping status from our fulfilment partners (Spocket, Syncee, Vive Health)
• If you connect social login (Google or Apple), we receive basic profile information (name and email) to create your account
2. How We Use Your Information
• To process, fulfil, and communicate about your orders
• To create and manage your account
• To send marketing emails where you have explicitly opted in (see Section 7)
• To improve our website, product curation, and customer experience
• To detect and prevent fraud and misuse
• To comply with legal obligations
• To respond to your enquiries and support requests
We do not use automated decision-making or profiling in ways that produce significant legal or similarly significant effects on you.
3. How We Share Your Information
We share your personal information only as necessary to operate our business. We do not sell your personal information to third parties. We share data with advertising partners (like Meta) only for measurement and ad performance, which may be considered 'sharing' under California law. You can opt-out via our cookie consent tool.
|
Service Provider |
Purpose |
Location |
|
Shopify Inc. |
Platform, checkout, payment processing, customer accounts |
Canada / Global |
|
Spocket / Syncee / Vive Health |
Dropship order fulfilment and supplier routing |
United States / EU |
|
Judge.me |
Product reviews platform |
Global |
|
Google (GA4) |
Website analytics |
United States / Global |
|
Meta Platforms |
Advertising measurement (Meta Pixel — browser-side only) |
United States |
|
Klaviyo |
Email marketing and transactional emails |
United States |
We may also disclose personal information where required by law, court order, or to protect our legal rights.
4. Community Forum
Our community forum is hosted on a separate platform (XenForo) at community.parkinsonsmarket.com. Information you post in the forum — including your display name and post content — may be visible to other registered users. Please do not post sensitive personal or medical information in public forum threads.
The forum's privacy practices are governed by this policy to the extent we control data collection. For any forum-specific data requests, contact privacy@parkinsonsmarket.com.
5. Cookies and Tracking
We use cookies and similar tracking technologies for the following purposes:
|
Type |
Purpose |
Can Be Disabled? |
|
Essential |
Shopping cart, account login, checkout functionality |
No; required for the site to function |
|
Analytics |
Google Analytics (GA4) — usage statistics to improve the site |
Yes; via cookie consent tool or browser settings |
|
Advertising |
Meta Pixel — measures ad performance (browser-side only, no server-side tracking) |
Yes — via cookie consent tool |
6. Your Rights
Regardless of where you are located, you may:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking "Unsubscribe" in any email
California Residents — CCPA / CPRA Rights
If you are a California resident, you have the right to:
• Know what personal information we collect, use, and disclose
• Delete personal information we have collected about you, with certain exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@parkinsonsmarket.com. We will respond within 45 days as required.
Canadian Residents — PIPEDA and CASL
Under PIPEDA, you have the right to access and correct personal information we hold about you. For marketing emails, we rely on express consent only. You may withdraw consent at any time by clicking "Unsubscribe" in any marketing email. Withdrawals are honoured within 10 business days as required by the Canadian Anti-Spam Legislation (CASL).
We retain opt-in consent records — including timestamp and source — as required by CASL.
Australian Residents — Privacy Act 1988
Under the Australian Privacy Principles (APPs), you have the right to access and correct personal information we hold about you, and to make a privacy complaint.
To make a request or lodge a complaint, contact us at privacy@parkinsonsmarket.com. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Email Marketing
We send marketing communications only where you have given explicit opt-in consent. Opt-in checkboxes on our website are unchecked by default. You may unsubscribe at any time from any marketing email.
For Canadian residents, we comply with CASL requirements including express consent, consent record retention, and timely unsubscribe processing.
8. Data Retention
We retain personal information for as long as necessary to:
• Maintain your account and order history
• Comply with tax, accounting, and legal obligations (typically 7 years for transaction records)
• Resolve disputes and enforce our agreements
Marketing opt-in consent records are retained indefinitely as evidence of compliance. When you request deletion of your account, we will delete or anonymize your personal data subject to these retention requirements.
9. Security
We implement reasonable technical and organizational security measures including SSL/TLS encryption, limited access controls, and secure payment processing through Shopify. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control.
10. Children's Privacy
Our website is not directed at children under 13 (US) or 16 (where applicable under local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@parkinsonsmarket.com.
11. Links to Third-Party Sites
Our website may contain links to external websites and resources, including Parkinson's advocacy organizations and support services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. For material changes, we will notify registered users by email. Continued use of the website after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy enquiries, access or deletion requests, or complaints:
Email: privacy@parkinsonsmarket.com
Legal Entity: Parkinson’s Market, LLC
Registered Address: 404 Hay River Street, Garner, NC 27529